NaphCare is hiring a Medical Scheduler/Records Clerk to join our team of medical professionals at FCI Elkton where we manage healthcare services for the residents of this low security federal correctional institution located in Lisbon, OH.

As a Correctional Medical Scheduler/Records Clerk, you will work alongside correctional officers and other medical professionals to provide counseling and mental health care to schedule healthcare appointments for the inmates on and off-site. This is a unique and interesting position where security is paramount, and the days are never dull.

The Medical Scheduler will schedule appointments and maintain the medical records for all BOP medical appointments on and off-site. Duties and responsibilities may include and are not limited to:

• Scheduling various medical appointments, including on-site clinic visits and off-site specialist appointments, as recommended by medical staff

• Maintaining accurate and confidential medical records, including entering consultation requests into the system and managing patient information
• Arranging transportation for inmates to and from appointments, ensuring timely and secure transfers

• Assist with reviewing medical records and authorization scenarios        
• Assist with maintaining a calendar and utilize technology to maximize efficiencies of the scheduling process

• Effectively communicating with healthcare staff, patients, and other relevant parties regarding appointments, scheduling changes, and other medical information
• Adhering to all relevant security protocols, confidentiality standards, and HIPAA regulations

Requirements / Qualifications:

• Must have a high school diploma or GED certificate

• Prior training in a medical office setting scheduling medical appointments and working with medical records, strongly preferred
• A working knowledge of medical terminology and various types of medical specialties

• Experience utilizing computer systems for scheduling, data entry, and report generation, often handling large volumes of data

• Proficiency in Microsoft Suite
• Must possess strong written communication and verbal skills

• Demonstrate skills in accuracy and multi-tasking with a strong attention to detail and a commitment to customer service throughout the scheduling and claims process
• Demonstrate a high comfort level in working with large volumes of data
• Maintain confidentiality when managing medical records, patient data and NaphCare processes

• Must have the ability to maintain confidentiality of all proprietary and/or confidential information and integrity, professionalism and ability to adhere to a Code of Conduct and comply with all facility(s) correctional healthcare policies, procedures, and legal requirements
• Must pass the facility’s criminal background check and drug screening

Physical Capabilities:

Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one!
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

If you would like to speak with me to learn more about this position and NaphCare, please first apply directly to the position to initiate the application process, then send your resume to courtney.herald@naphcare.com and I’ll be in touch.

Equal Opportunity Employer: disability/veteran

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