NaphCare is growing and we have an excellent opportunity for an Employee Engagement Specialist to join our team on-site at our Corporate Headquarters in Birmingham, AL.

The Employee Engagement Specialist works in partnership with operations, human resources, talent acquisition, and marketing to develop and implement strategies to retain a strong work force and promote NaphCare as an employer of choice. This role acts as an ambassador to NaphCare’s employees by providing information and support services at all stages of the employee life cycle; with focus on creating a positive onboarding experience.

Job Duties and Responsibilities:

• Develops, implements and manages employee engagements and initiatives in order to build and increase employee retention and enhance the overall employment experience.
• Supports new site-employees through the first 90-days, and sets them up for long term success with the organization.
• Develops checklists, tools and other resources to facilitate and track first week check-ins, 14/45/90-day check ins, and throughout the employment lifecycle.
• Conducts site-employment satisfaction surveys, insight sessions, stay interviews, and exit interviews to gather feedback regarding their employment experience.
• Reports the feedback collected with the goal of improving retention strategies, programs, and incentives.
• Coordinates and tracks site leadership check-ins and stay interviews with site employees.
• Builds relationships with site-employees and serves as an ambassador for site-employees to provide feedback about their employment experience.
• Partners with leadership to develop and implement an employee engagement and retention plan for each location.
• Evaluates effectiveness of engagement and retention programs and drives ongoing processes for improvement.
• Reviews site-employee benefits, compensation, and employment practices and makes recommendations for enhancements to meet the needs of the current workforce.
• Partners with the talent acquisition department to review the interview and hiring processes to improve the selection and retention of qualified candidates.
• Participates as a member of the Employee Appreciation committee to implement recognition and appreciation programs and incentives throughout client facilities.
• Manages, tracks, and reports on key turnover and retention metrics used to identify trends and to make recommendations for improvement.
• Conducts Post-Employment interviews to track reasons for voluntary terminations.

QUALIFICATIONS (Education, Experience and Certifications)

• Bachelor’s Degree in Human Resources, Business Management, Marketing/Communications or a related field or equivalent knowledge and skills obtained through education, training and experience.
• 3 years of minimum experience in sales, employee relations, recruiting, training, or coaching, with an emphasis on employee engagement or retention.
• Ability to coach and counsel employees, as needed, while maintaining positive working relationships with individuals at all levels.
• Proficiency using Outlook and MS Office at a moderate level.
• Ability to interpret and ensure compliance with policies and procedures.
• Strong interpersonal and relationship building skills.
• Excellent written and verbal communication skills. 

COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
• Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Long periods of sitting at a desk performing light physical work, including working at a computer terminal.
• Light physical work involving lifting and carrying.
• Talking and listening to communicate ideas or requirements to individual staff members.
• Visual acuity to listen attentively and accurately.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one!
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

If you would like to speak with me to learn more about this position and NaphCare, apply directly to the position to initiate the application process, and I’ll be in touch.

Equal Opportunity Employer: disability/veteran