NaphCare has an excellent opportunity for an IT Corporate Desktop Support Specialist to join our team on-site at our Corporate Headquarters in Birmingham, AL 35216. LOCAL CANDIDATES ONLY.

As an I.T. Corporate Desktop Support Technician, you will be expected to provide exceptional, personable, efficient, and reliable technical support to ensure seamless operations across our company campus. Your commitment to providing timely solutions and maintaining high standards of service will be essential in empowering our employees with the tools and resources they need to improve lives and advance correctional healthcare.

U.S. Citizen, Green Card or OPT/EAD only. 

NaphCare is a family owned, healthcare technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 35 years. Come join our team of over 6000 employees and growing!  NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do. 

NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare.  

NaphCare Full Time Benefits:

• Prescriptions free of charge through our health plan
• Health, dental & vision insurance that starts day one!
• We offer low-cost benefits to our employees and their families
• Employment Assistance Program (EAP) services
• 100% vested 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• On-site education
• Free Continuing Education!
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays

With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry.  If you want a career that will make a difference, choose the company that is different.

We support your growth and internal promotion.  Once hired, we encourage our employees to continue to seek opportunities for advancement and leadership.

• Installation and Configuration: Configure and install desktops, laptops, printers, mobile devices, and associated peripherals. Ensure all related software is properly set up and functioning completely.
• Technical Support: Provide technical support for desktop computers, printers, and peripheral equipment. Troubleshoot, diagnose, and resolve hardware and software issues.
• Communication: Ability to attentively listen to non-technical users describe issues and respond by communicating technical information in a clear and understandable manner.

• Relationship Management: Develop and maintain positive working relationships with corporate staff at all levels, from standard end users to executives, in order to facilitate smooth operations and effective troubleshooting on current and future tasks.

• Documentation: Document each project and support case thoroughly in our ticketing system. Annotate all updates and resolutions to ensure accurate and complete records.

• Organizational Skills: Manage multiple requests and tasks simultaneously, prioritizing them based on urgency and importance.
• Task-Driven: Ability to manage individual tasks and see projects through to completion in a fast paced, deadline-driven environment.
• Team Collaboration: Work effectively within a team environment alongside network engineers, systems analysts, programmers, and other IT staff members to solve complex issues and ensure cohesive support.

• Strong communication skills and ability to explain technical issues to non-technical users. Must be comfortable operating professionally in an executive-facing support role.
• Proven experience providing technical support in a networked environment.
• Proficiency in installing, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Foundational understanding of networking principles and Active Directory.
• Strong understanding of Windows operating systems and common software applications with willingness to learn new applications as required.
• Excellent problem-solving skills and ability to work under pressure with a strong track record of meeting deadlines.
• Proven ability to work collaboratively with internal teams.
• Relevant education and certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Willingness and ability to be in the office 5 days a week, operate company vehicles, and lift/transport I.T. equipment as needed.  

Equal Opportunity Employer: disability/veteran