NaphCare is hiring a Lead Pharmacy Technician over Order Fulfillment to join our pharmacy team at our Corporate Headquarters located in Birmingham, AL.

NaphCare Rx, is NaphCare's in-house pharmacy dedicated solely to correctional facilities across the country. Connected by our operations management software and EHR, TechCare, NaphCare Rx pharmacists become an integrated, essential part of the clinical team, from electronic medicine orders and secure delivery to pharmacy consultation and review. NaphCare Rx also extends purchasing discounts and cost savings directly to our partners and employees.

The Fulfillment Technician Lead oversees daily workflow within the pharmacy fulfillment department to ensure accurate, timely, and compliant medication dispensing and distribution. This role serves as the primary operational lead for fulfillment technicians, coordinating workload distribution, monitoring productivity metrics, maintaining regulatory compliance, and supporting cross-department communication (Order Entry, Control Room, Inventory, and Pharmacists).

The Lead functions as the first line of escalation for workflow issues and supports continuous process improvement initiatives.

*This is a full-time, on-site position with hours of 9am – 6pm, Monday through Friday.

Operational Oversight

• Coordinate and prioritize daily fulfillment workload across all assigned sites
• Assign technicians to workflow assignments
• Monitor turnaround times to meet departmental metric goals
• Ensure proper labeling and packaging accuracy
• Conduct end-of-shift reconciliation and workflow reporting

Quality & Compliance

• Perform random quality checks on filled prescriptions
• Monitor/Create error logs and implement corrective action plans
• Ensure proper documentation of batch logs, temperature logs, and shipping manifests.
• Maintain audit readiness at all times

Team Leadership & Development

• Provide real-time coaching and performance feedback to technicians
• Assist with onboarding and training of new hires
• Monitor technician productivity and accuracy metrics
• Address workflow conflicts and escalate personnel issues when appropriate
• Lead daily huddles to review priorities, backorders, and workload distribution

Cross-Department Collaboration

• Coordinate with Order Entry for high-volume or urgent site requests
• Communicate with Inventory regarding stock shortages and backorders
• Work with Pharmacists to address clinical clarifications impacting fulfillment
• Support implementation of new processes or system changes

Reporting & Metrics Monitoring

• Track daily fulfillment volume by site
• Monitor error rate trends
• Review shipping accuracy and on-time delivery metrics
• Report staffing or workflow capacity concerns to management

Experience / Requirements / Qualifications

• Must hold and maintain a current, unrestricted Pharmacy Technician certification issued by the Alabama Board of Pharmacy with a minimum of 1-year experience
• Pharmacy Technician Certification Board (PTCB) technician certification is required
• Must complete sufficient hours of CEU to maintain Technician license and technician certification
• Ensure all pharmaceutical services provided within the facility conform to state licensure, accreditation, regulatory agency requirements, and company policies and procedures
• Demonstrate professionalism by using objectivity, maintaining self-control when under pressure, separating professional from personal issues, displaying emotional maturity, maintaining a high degree of integrity, and promoting a positive work environment by setting an example.
• Notify critical information to the next level of management that may have a negative impact on client and/or vendor relations or patient care
• Willingness to complete departmental duties in other areas as needed
• Willingness to complete special projects as needed from management
• Willingness to work assigned schedule and mandatory overtime in peak times
• Must have the ability to maintain confidentiality of all proprietary and/or confidential information and integrity, professionalism and ability to adhere to a Code of Conduct and comply with all facility(s) correctional healthcare policies, procedures, and legal requirements
• Must pass the facility’s criminal background check and drug screening

Physical Capabilities:

Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US, and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

If you would like to speak with me to learn more about this position and NaphCare, please first apply directly to the position to initiate the application process, then send your resume to courtney.herald@naphcare.com and I’ll be in touch.

Equal Opportunity Employer: disability/veteran

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